These Terms and Conditions ("Terms") govern your use of our website and any transactions conducted through our online store. By using this website and purchasing our products, you agree to these Terms.

1. General Information

1.1 These Terms apply to all purchases made through our website or any associated sales channels, including Facebook and Instagram.
1.2 Oakstone Living is based in Australia, and all transactions are governed by Australian Consumer Law (ACL).

2. Ordering & Payment

2.1 Orders can be placed directly through our website or via approved social media platforms.
2.2 All prices are in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
2.3 Payment methods include credit card, PayPal, and Afterpay.
2.4 Orders are confirmed once payment has been successfully processed.

3. Compliance with Platform Policies

3.1 Our store complies with the commerce policies of platforms we sell on, including Facebook’s Commerce Policies. We do not sell prohibited items such as weapons, alcohol, tobacco, or counterfeit goods.
3.2 All product listings are accurate, with truthful descriptions and specifications.

4. Shipping & Delivery

4.1 We currently ship to Australian addresses only.
4.2 Shipping costs are calculated at checkout and are non-refundable unless a product is faulty or not as described.
4.3 Estimated delivery times are 10–15 business days, subject to delays outside our control.
4.4 Customers will be notified via email when their order is dispatched.

5. Returns, Refunds & Customer Support

5.1 In line with Australian Consumer Law, if you receive a product that is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.
5.2 To request a return or refund, contact us within 30 days of receiving your order at support@oakstoneliving.com.
5.3 Returned products must be unused, in original packaging, and include proof of purchase.
5.4 Return shipping costs are the buyer’s responsibility unless the item is faulty or incorrect.

6. Product Availability & Information

6.1 We aim to ensure all product descriptions and images are accurate. Minor variations may occur.
6.2 All products are subject to availability. If an item becomes unavailable after purchase, we will notify you and issue a full refund.

7. User Conduct

7.1 Customers must communicate respectfully when engaging with us on any platform. Harassment, abuse, or inappropriate behaviour will not be tolerated and may result in restricted access.

8. Privacy & Data Collection

8.1 We handle personal information in accordance with our Privacy Policy.
8.2 Any information shared via social media (e.g., Messenger) will be treated confidentially and used only for order processing or customer support.

9. Limitation of Liability

9.1 Oakstone is not responsible for losses resulting from misuse of our products or delays caused by third-party couriers.
9.2 Your rights under Australian Consumer Law remain unaffected.

10. Governing Law

10.1 These Terms are governed by the laws of Australia. Any disputes will be resolved under Australian jurisdiction.

11. Changes to Terms

11.1 We may update these Terms to reflect changes in law, platform policies, or business practices. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions about these Terms or your order, please contact us:
Email: hello@oakstoneliving.com
Website: www.oakstoneliving.com