Oakstone (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information in accordance with the Australian Privacy Act 1988 (Cth), other applicable laws, and transparency requirements for platforms such as Facebook and Google.

1. Information We Collect

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, postal address.

• Payment Information: Processed securely via third-party payment gateways (we do not store full payment details).

• Order Information: Products purchased, order history, and shipping details.

• Account Information: Login credentials if you create an account on our website.

• Other Information: Voluntary details such as survey responses, product feedback, or customer support messages.

We may also collect non-personal information, including:

• Device & Browser Data: IP address, browser type, operating system.

• Website Usage Data: Pages visited, time spent on site, and referring links (via cookies or similar technologies).

• Marketing & Advertising Data: Insights from platforms like Facebook and Google for campaign performance and ad relevance.
  
  

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders, including shipping and returns.

• Manage your account and provide customer support.

• Share product updates, offers, and news (only with your consent where required).

• Improve our website, products, and customer experience.

• Comply with legal obligations and resolve disputes.

Advertising & Analytics Tools
We may use your information with tools such as:

• Facebook Pixel: To measure ad performance and track website activity.

• Custom Audiences: To show relevant ads to people who have interacted with Oakstone.

• Conversion Tracking: To understand actions taken after seeing our ads.
  
  

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Payment processors, shipping carriers, IT support.

• Advertising Platforms: Including Facebook and Google for targeted campaigns.

• Legal Authorities: Where required by law or to protect our rights.

We will never sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance and functionality.

• Analyse site traffic and usage patterns.

• Deliver more relevant advertising.

You can disable cookies in your browser settings, though some features may not function as intended.

For details on how Facebook handles data, see Facebook’s Data Policy.

5. Data Security

We use reasonable security measures to safeguard your personal information. While no system is entirely secure, we recommend keeping your login details safe and private.

6. Your Rights

Under Australian law, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or outdated information.

• Opt out of marketing communications, including targeted ads, via our email preferences or Facebook ad settings.

To exercise these rights, contact us at hello@oakstoneliving.com.

7. Retention of Information

We keep your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: hello@oakstoneliving.com
Website: www.oakstoneliving.com