We value our customers and are committed to providing quality products and a fair shopping experience. This policy explains your rights and our process for returns, refunds, and exchanges.

1. Your Rights Under Australian Consumer Law (ACL)

You are entitled to a refund, replacement, or repair if a product:

• Has a major defect or fault (e.g., does not function as described or is significantly different from its description).

• Is unsafe or unfit for its intended purpose.

• Arrives damaged or in an unsatisfactory condition.

For minor faults, we may offer a repair, replacement, or refund at our discretion.

2. Change of Mind Returns

We are not required to offer a refund or exchange for change of mind. However, we may accept returns if:

• The product is unused, in its original condition, and in original packaging.

• The request is made within 30 days of purchase.

• Proof of purchase is provided.

If accepted, customers are responsible for return shipping costs, and a restocking fee may apply.

3. How to Request a Refund or Exchange

To initiate a return, refund, or exchange:

• Email us at hello@oakstoneliving.com with your order details and a description of the issue.

• Our customer service team will confirm eligibility and provide return instructions.

• Return the product to the address provided, in its original condition (where applicable).

• Items sent back without prior approval will not be accepted.

Refunds will be processed to the original payment method within 10 business days of receiving the item. Please allow additional time for your bank or payment provider to post the refund.

4. Items Not Eligible for Returns

Unless required by law, the following are not eligible for refunds or exchanges:

• Clearance or “as-is” items.

• Perishable or consumable goods.

• Products damaged due to misuse or neglect.

5. Shipping Costs

• For faulty, damaged, or misdescribed items, Oakstone will cover return shipping costs.

• For change-of-mind returns, customers are responsible for shipping.

6. Contact Us

For questions or assistance with a return, please contact:
Email: hello@oakstoneliving.com
Website: www.oakstoneliving.com