Terms of service
These Terms apply to all purchases made through www.oakstoneliving.com. By placing an order you agree to them.
1. General information
1.1 This store is operated by Oakstone Living (ABN 59 170 682 831), based in Adelaide, South Australia.
1.2 All transactions are governed by Australian law, including the Australian Consumer Law (ACL). Nothing in these Terms excludes rights you have under the ACL.
2. Ordering and payment
2.1 Orders are placed through our website checkout.
2.2 All prices are in Australian Dollars (AUD) and include GST.
2.3 We accept the payment methods shown at checkout.
2.4 An order is confirmed once payment has been successfully processed. We will email you a confirmation.
2.5 We may cancel and refund an order where there has been an obvious pricing error or suspected fraud. We will tell you if this happens.
3. Shipping and delivery
3.1 We ship to Australian addresses only.
3.2 Shipping costs, where charged, are shown at checkout.
3.3 Delivery estimates are set out in our Shipping Policy. Delays caused by couriers are outside our control, but we will always help you chase a late parcel.
3.4 You will be notified by email with tracking when your order is dispatched.
4. Returns, refunds and support
4.1 If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the ACL.
4.2 Change of mind returns are accepted within 30 days under the conditions in our Refund Policy.
4.3 To start a return, email hello@oakstoneliving.com with your order number.
4.4 Return shipping is at your cost only for change of mind returns. We cover it when the product is faulty or not as described.
5. Product information
5.1 We work to keep all product descriptions, specifications, and images accurate. Natural materials such as oak vary, so minor variations in grain and colour are normal.
5.2 Products are subject to availability. If an item becomes unavailable after you order, we will notify you and refund you in full.
6. Fair use of our store and channels
6.1 We are a small team and we treat customers with respect. We ask for the same. Abusive or fraudulent conduct may result in refused service, to the extent the law allows.
7. Privacy
7.1 Personal information is handled under our Privacy Policy.
8. Liability
8.1 To the extent permitted by law, we are not liable for loss caused by misuse of our products or by events outside our reasonable control.
8.2 Nothing in these Terms limits your rights under the Australian Consumer Law.
9. Governing law
9.1 These Terms are governed by the laws of South Australia and the Commonwealth of Australia.
10. Changes to these Terms
10.1 We may update these Terms from time to time. The version on this page at the time you order is the one that applies to your order.
11. Contact
Oakstone Living
Email: hello@oakstoneliving.com
Website: www.oakstoneliving.com