Shipping policy
We process and ship every order ourselves from South Australia. Here is exactly how it works.
1. Where we ship
We ship to addresses within Australia only.
Customers in New Zealand can purchase Oakstone products through our Amazon store: Oakstone on Amazon.
2. Processing time
Orders are processed within 1 to 2 business days, excluding weekends and South Australian public holidays. You will receive a confirmation email with tracking details once your order has shipped.
3. Delivery times
Standard shipping: estimated 5 to 8 business days, via Australia Post.
Delivery times can vary with courier delays outside our control.
4. Shipping costs
Standard shipping is free Australia-wide.
5. Order tracking
Every order ships with tracking. You will receive the tracking number by email as soon as your order is dispatched.
6. Address changes
Contact hello@oakstoneliving.com immediately if you need to change your delivery address. We can only update an address before the order has been dispatched.
7. Undeliverable packages
If an order is returned to us because the address given was incorrect or incomplete, we will contact you to arrange redelivery. Re-shipping costs for incorrect addresses are the customer's responsibility.
8. Damaged or lost deliveries
If your order arrives damaged or does not arrive at all, contact us within 7 days and we will sort it out. You are always covered by your rights under Australian Consumer Law. For safe delivery, you can leave drop-off instructions in the order notes at checkout.
9. Contact
Email: hello@oakstoneliving.com
Website: www.oakstoneliving.com